AI Adoption stories - Page 12

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

Qualcom launches EUR €500,000 secure AI push in Ireland, creating new practice, hiring specialists and partnering with NROC on services.

AI 'leaders' in finance rush to pilots but lack rules, data and governance to scale tools into core, high‑accountability workflows.

Datarails launches FinanceOS, a unified data layer and MCP link to AI tools, promising governed, real-time finance workflows at scale.

IDC says AI demand drives global server revenue to a record USD $444.1 billion, with hyperscalers and GPU-based systems leading the surge.

SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

Socotra launches embedded AI assistant in its Operations Workbench, promising faster, auditable underwriting across products and regions.

AI is speeding up shorter workdays but piling on more tasks, with rising collaboration, multitasking and weekend work, a study finds.

Zapier's study of 10,000 workflows shows AI is shifting from one-off tools to core lead-management infrastructure for sales teams.

DevRev to expand its Computer AI agent platform in India, debuting Agent Studio and Text2SQL tools to push enterprises beyond pilot projects.

Manulife taps Akka's runtime to harden and scale its beta enterprise agentic AI platform for regulated, business-critical workloads.

Audit firms are racing to embed AI into core work, but say true advantage now hinges on tougher governance, bias controls and global rules.

NTT DATA launches Nvidia-based 'enterprise AI factories' to help global firms standardise, scale and govern production AI deployments.

Tricentis launches AI Workspace, an agentic quality platform unifying software testing, governance and human oversight for enterprises.

Thrive launches a governed AI workspace and phased adoption model to tame shadow AI, uniting access to 50-plus major language models.

AI projects in full production race ahead as a global survey exposes a widening trust and speed gap with organisations still experimenting.

Enterprises ditch plug-and-play AI as Cognizant research shows buyers now favour bespoke builds and services-led, long-term partnerships.

Employers plan to cut junior hiring as AI expands, leaving most staff feeling unprepared for rapid shifts in work and skills demand.

GenAI use in healthcare is fuelling patient data policy breaches, with regulated records making up 89% of AI-linked violations, research shows.

Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.