Contact Centre stories - Page 4
Once known as ‘Call Centres’, the modern Contact Centre incorporates traditional telephony along with
web chat, text messaging, remote access services, and video conferencing to manage customer
interactions. Contact Centres are most associated with the provision of support, assistance or guidance
on products or services offered by companies serving large numbers of customers. Some are ‘outbound’
– that is, they reach out to customers for sales or other purposes, others are ‘inbound’ and receive
incoming contacts from people looking for help. Many combine both inbound and outbound functions.
Contact centres are often large facilities with tens or hundreds of workers – but they can also be virtual,
with people working ‘in’ the contact centre from home.
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Ramco Systems appoints senior leaders for its Global Payroll Business
Fri, 21st Apr 2023
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uc
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surveillance
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cx
Ramco Systems has appointed Paul Nikhil Prasad as Business Head of Managed Payroll Services to contribute to its HR and Payroll business growth.
Facebook NZ financial report reveals notable revenue increase
Thu, 4th Aug 2022
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uc
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ar, vr & metaverse
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facebook
Facebook New Zealand Limited reports significant increase in revenue and profit for 2021, with revenue up by over $1 million compared to the previous year.
TechDay launches TelcoNews sites to meet growing demand
Thu, 5th May 2022
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uc
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network infrastructure
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contact centre
TechDay has launched three new TelcoNews sites to cater to our enterprise telecommunication technology audiences across Asia, Australia, and New Zealand.
The sky's the limit: Serko & Booking.com bring corporate travel to life
Thu, 22nd Apr 2021
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uc
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public cloud
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microsoft
With travel comes the requirement for flights, rental cars, and hotels. Behind all of that is a Kiwi success story by the name of Serko.
AWS launches Amazon Kendra, its machine learning search service
Wed, 13th May 2020
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uc
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hyperscale
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public cloud
Amazon Web Services launches Amazon Kendra, an ML-powered enterprise search tool designed to provide precise results for natural language queries.
Vodafone NZ update: demand for internet remains 'incredibly high'
Fri, 17th Apr 2020
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uc
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hybrid & remote work
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voip
Vodafone NZ reports a 60% rise in voice calls and a 688% increase in video conferencing tool usage amid New Zealand's level 4 lockdown.
You're invited: The 2019 Digital Workplace Conference, Sydney
Wed, 24th Jul 2019
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uc
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digital transformation
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microsoft
This is the time to enhance your digital transformation journey, and uncover new ways of working, communication and collaboration.
Ramco aims to drive payroll modernisation across ANZ
Wed, 10th Apr 2019
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uc
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data analytics
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martech
Ramco Systems gears up to modernise payroll for an ANZ telecom giant, digitising operations for 5,000 employees with advanced AI and compliance features.
Marriott sets up call centres to answer questions on data breach
Mon, 17th Dec 2018
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uc
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breach prevention
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cybersecurity
Marriott has released an update on the breach of the Starwood guest reservation data breach which affected 500 million guests.
Park Place opening EMEA ops centre in Cork, jobs up for grabs
Tue, 27th Nov 2018
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uc
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hyperscale
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dc
The world's largest post-warranty data centre maintenance organisation has announced that it will be opening its new EMEA Operations Centre in Cork, Ireland.
Exclusive interview: Matt Cudworth on how Ticketek crunches big numbers
Wed, 4th Jul 2018
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uc
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paas
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data analytics
Ticketek CTO, Matt Cudworth, discusses the company's migration to the cloud and how they handle peak traffic events.
Genesys acquires Altocloud to bolster CX capabilities
Thu, 1st Mar 2018
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crm
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uc
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cx
With this acquisition, Genesys increases its capability to engage and intervene in a customer's journey at the right moment to drive a desired action.
Microsoft teams up with TomTom to launch Azure Location Based Services
Fri, 1st Dec 2017
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uc
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public cloud
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iot
Microsoft is launching a new Azure service that aims to meet the geospatial needs enterprise customers that use location data.
IoT, AI and mobile gaming in the spotlight at startup festival
Thu, 16th Nov 2017
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gaming
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uc
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martech
Over the next three days, more than 300 startups will congregate in Taiwan's capital for three days full of innovation, networking, and fun.
Bot services market worth US$1,783.9m by 2022 – APAC the driver
Wed, 20th Sep 2017
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uc
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hyperscale
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public cloud
A new research report from MarketsandMarkets has forecast very positive times ahead for the bot services market, with APAC leading the way.
Victorian Government signs $200m deal to upgrade fines system
Fri, 8th Sep 2017
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uc
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partner programmes
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contact centre
Civica will undertake a major recruitment of existing employees to support the introduction of the Fines Reform Act and the new VIEW system.
Freshworks acquires startup's chatbot-building platform
Mon, 24th Jul 2017
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uc
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martech
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healthtech
Joe Hukum's technology is powered by a robust decision tree framework that automates sales, service, and support workflows, across various channels.
Kaseya opens Auckland service centre
Wed, 8th Dec 2010
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uc
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ios
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apple
New Zealand and Ireland-based facilities to offer customers round the clock support and a more responsive, professional service.