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Why banks should bet on digital identity, not super apps
Data Protection

Why banks should bet on digital identity, not super apps

Banks could turn trusted identity checks into a new revenue stream as EU rules open the door to wider use of digital credentials.

By Giesecke+Devrient • 5 min read • Today
4 practical tips for maintaining data quality
Fintech

4 practical tips for maintaining data quality

Bad records can drive up costs, hurt compliance and damage customer service unless firms keep data accurate as it changes.

By Shivani Pimpili • 4 min read • Today
Cross-border checkout has a data quality problem
Customer Experience

Cross-border checkout has a data quality problem

Poor data at checkout is fuelling cost surprises, missed deliveries and fraud fears that are turning many cross-border shoppers away.

By Edmund Ng • 5 min read • 2 days ago
5 common data governance pitfalls and how to fix them
Data Protection

5 common data governance pitfalls and how to fix them

Weak governance leaves firms exposed to compliance risk, duplicate records and faulty decisions as data volumes keep rising across departments.

By Bobby Joseph • 5 min read • Last week
Merchants face internal fraud blind spot, report warns
Risk & Compliance

Merchants face internal fraud blind spot, report warns

Fewer than four in ten affected merchants are monitoring employee fraud, leaving seasonal hiring spikes to widen losses from chargebacks and refunds.

By Mark Tarre • 4 min read • Last week
Trusted, real-time customer context: The foundation for faster decisions
Digital Transformation

Trusted, real-time customer context: The foundation for faster decisions

Fast-moving travel and hospitality brands risk missed bookings unless they unify customer data in real time across marketing, care and operations.

By Thomas Koep • 8 min read • Last week
6 Pillars of data quality and strategies for improving your data
Software-as-a-Service

6 Pillars of data quality and strategies for improving your data

Poor data quality is driving costly errors, weaker customer service and missed revenue unless organisations keep records accurate and current.

By Shivani Pimpli • 5 min read • Last week
Max Factory doubles customers with Vonage messaging
Unified Communications

Max Factory doubles customers with Vonage messaging

Printed flyers lost ground as the retailer reached more shoppers and cut campaign errors after switching to targeted messaging across WhatsApp, RCS and SMS.

By Sofiah Nichole Salivio • 3 min read • Last week
Max Factory doubles customer base with Vonage messaging
Digital Transformation

Max Factory doubles customer base with Vonage messaging

Paper flyers gave way to targeted WhatsApp, RCS and SMS campaigns, helping the Italian retailer lift its active customer base by 100% in a year.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Customer data stories

The most positive question: How will your tech upgrade fail?
Software-as-a-Service

The most positive question: How will your tech upgrade fail?

Businesses risk costly disruption if they upgrade systems for flashier features without testing integrations, compliance and day-to-day workflows first.

By Dev Punjani • 5 min read • Yesterday
Most UK retailers hit by AI security incidents, survey finds
Data Protection

Most UK retailers hit by AI security incidents, survey finds

Nearly 60% of big UK retailers reported AI security incidents last year as rapid adoption outpaced governance and risk checks.

By Mark Tarre • 4 min read • 2 days ago
Australian businesses turn to Revenue-as-a-Service
Software-as-a-Service

Australian businesses turn to Revenue-as-a-Service

With hiring tight and costs rising, firms are outsourcing sales and customer retention to lift revenue without adding permanent headcount.

By Karen Joy Bacudo • 4 min read • 2 days ago
Attentive launches AI Grow to boost email sign-ups
Customer Relationship Management

Attentive launches AI Grow to boost email sign-ups

Retailers may lift sign-ups from existing traffic after beta tests showed a median 25% increase in email and SMS subscriptions.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UK manufacturers see AI as key to customer loyalty
Customer Relationship Management

UK manufacturers see AI as key to customer loyalty

Cybersecurity fears remain a key hurdle as most UK manufacturers race to use AI to improve service, fulfilment and retention.

By Sofiah Nichole Salivio • 4 min read • Last week
Infosys Aster named leader in marketing transformation
Digital Transformation

Infosys Aster named leader in marketing transformation

The recognition bolsters Infosys' pitch to enterprises seeking measurable returns as budget pressure and AI adoption reshape marketing services.

By Mark Tarre • 4 min read • Last week
Frost Bank lifts digital account openings with Blend
Data Analytics

Frost Bank lifts digital account openings with Blend

Digital onboarding now takes six to seven minutes at Frost Bank, as manual reviews dropped and customer acquisition improved.

By Karen Joy Bacudo • 4 min read • Last week
Why penetration testing must move at the speed of attackers
Data Protection

Why penetration testing must move at the speed of attackers

Stolen credentials can become an operational foothold within hours, leaving annual assessments too slow to catch the real attack paths.

By Patrick Dannacher • 6 min read • Last week