EMEA stories
AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.
Demand for regulated cloud computing is rising as governments and banks seek tighter data control, auditability and local oversight.
Breaches are hitting lenders harder as AI adoption speeds up, with 98 per cent of affected firms saying the impact was material.
The ranking bolsters Netcore Unbxd as retailers seek search tools that can lift conversion across multiple sites, languages and channels.
Only 26% of organisations call their AI operations advanced, as integration headaches and data silos keep many projects stuck in pilots.
The deal will give fans and broadcasters at The Open faster connectivity as nearly 1,000 access points are installed across the course.
The appointments signal a sharper partner-led route to market as the software group pushes AI deeper into customer service systems used by thousands.
Growth in regulated sectors has turned Abacus's London office into an EMEA hub with 129 staff and more than 1,200 clients across 25 countries.
Retailers could cut lost sales as the tie-up links labour planning with productivity analysis across the UK and EMEA.
Universities may cut weeks of manual coding as a new system sorts thousands of free-text NSS comments into themes, sentiment and recommendations.
Channel partners across Asia-Pacific will gain wider access to private 5G as Ericsson broadens distribution through Westcon-Comstor.
Many finance teams are spending the equivalent of days a week checking AI outputs, wiping out hoped-for productivity gains and slowing adoption.
Guests can now get lower rates instantly on Radisson's own site, as an AI tool matches third-party prices without manual claims.
With AI now embedded in most deal processes, 62% of senior M&A executives say human-only decision-making is no longer defensible.
The move puts a seasoned executive in charge of Fortinet's Asia Pacific push as cybersecurity spending accelerates across the region.
UK and Ireland partners will gain wider access to Docker's container platform as Exclusive Networks expands its cloud-native software portfolio.
Most organisations are exposed to AI security breaches, with AvePoint finding 88.4% suffered at least one incident in the past year.
Rising costs are pushing UK factory bosses to use cameras and other security tools to spot inefficiencies, not just prevent incidents.
MSSPs across EMEA could cut alert backlogs as QBS Software adds Dropzone AI's autonomous SOC analyst to its partner network.
Enterprise AI roll-outs will get closer monitoring as Endava adds Wiz tools to spot cloud risks earlier across multi-cloud systems.
