Enterprise Service Management stories
Freshworks names Vahalia to lead global partner push
This month
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saas
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digital transformation
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cx
Freshworks appoints Kuntal Vahalia as Senior Vice President, Global Channels and Alliances, as it deepens partner ties to win more enterprise business.
ServiceNow makes AI standard across entire platform
This month
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digital transformation
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hcm
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it automation
ServiceNow has made AI a standard feature across its platform, adding new tools for enterprise customers in Canada and beyond.
Freshworks boosts Freshservice with live asset mapping
This month
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digital transformation
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it automation
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multi-cloud
Freshworks adds live asset discovery to Freshservice, aiming to give IT teams clearer hybrid estate visibility and faster incident response.
1Kosmos adds identity checks to ServiceNow AI workflows
Last month
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uc
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surveillance
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biometrics
1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.