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Incident management stories

SRE teams take on wider AI oversight in production
DevOps

SRE teams take on wider AI oversight in production

AI rollouts are pushing SRE and platform teams to monitor models, manage incidents and fill governance gaps in production.

By Mark Tarre • 4 min read • Today
Aziro launches Aziron for governed enterprise AI tasks
DevOps

Aziro launches Aziron for governed enterprise AI tasks

It is aimed at firms that want AI agents to update records and trigger workflows without losing oversight or audit trails.

By Sean Mitchell • 4 min read • Yesterday
Google named Gartner leader for cloud-native platforms
Disaster Recovery

Google named Gartner leader for cloud-native platforms

The recognition underlines Google Cloud's push to keep developers on one platform as enterprises move AI agents from prototypes into production.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Cowbell appoints Ellen Brookes as Claims Specialist
Customer Experience

Cowbell appoints Ellen Brookes as Claims Specialist

Specialist cyber claims support in Australia is being expanded as the insurer deepens local service amid rising incident-response demands.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Lenvi expands standby servicing team on rising demand
Disaster Recovery

Lenvi expands standby servicing team on rising demand

The enlarged team is meant to reassure lenders and investors as standby servicing becomes a bigger part of risk planning for loan portfolios.

By Sofiah Nichole Salivio • 3 min read • This month
Geotab launches investigations tool for Asia Pacific fleets
Digital Transformation

Geotab launches investigations tool for Asia Pacific fleets

The platform could cut manual incident reviews for fleets by combining telematics, evidence and case tracking into one auditable record.

By Mark Tarre • 3 min read • This month
8x8 revenue hits record as AI adoption more than doubles
Software-as-a-Service

8x8 revenue hits record as AI adoption more than doubles

Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Incident management stories

How CPS 230 will indirectly impact manufacturers through their customers and suppliers
Disaster Recovery

How CPS 230 will indirectly impact manufacturers through their customers and suppliers

Manufacturers supplying banks and other regulated firms face tougher contract demands on resilience, cyber risk and continuity as CPS 230 beds in.

By Adam Bowles • 4 min read • Today
blueAPACHE partners with ControlUp on managed services
Software-as-a-Service

blueAPACHE partners with ControlUp on managed services

Mid-market customers in Australia could see faster fixes and fewer tickets as blueAPACHE folds ControlUp ONE into its managed services.

By Sean Mitchell • 4 min read • 2 days ago
HERE & NSW Rural Fire Service expand fire trail routing
Digital Transformation

HERE & NSW Rural Fire Service expand fire trail routing

More than 60,000km of fire trails have been added to emergency routing, helping NSW Rural Fire Service crews reach remote incidents faster.

By Sean Mitchell • 4 min read • Last week
ManageEngine expands observability reseller push via Climb
Hybrid Cloud

ManageEngine expands observability reseller push via Climb

UK and Ireland resellers gain a steadier observability pitch as ManageEngine seeks recurring revenue through Climb Channel Solutions.

By Sofiah Nichole Salivio • 3 min read • Last week
Ampito partners with Highlight on service observability
Software-as-a-Service

Ampito partners with Highlight on service observability

More than 5,000 customer connections will gain a single service view as Ampito replaces multiple monitoring tools with Highlight across its teams.

By Joseph Gabriel Lagonsin • 4 min read • Last week
SolarWinds says AI in IT service management hides costs
Software-as-a-Service

SolarWinds says AI in IT service management hides costs

Most IT teams are finding AI in service management costs more in training, data cleanup and upkeep than they expected.

By Sofiah Nichole Salivio • 4 min read • Last week
Kiwi firefighters head to US to help tackle unprecedented wildfires
Sustainability

Kiwi firefighters head to US to help tackle unprecedented wildfires

The deployment will give New Zealand crews urgent experience as unprecedented blazes threaten the US north-west and western Canada.

By RNZ • 4 min read • This month
UK cyber leaders tackle third-party risk, resilience and AI
Disaster Recovery

UK cyber leaders tackle third-party risk, resilience and AI

UK CISOs and senior cyber executives will examine resilience, third-party risk and practical AI use at a London cyber security forum.

By Mark Tarre • 5 min read • This month
AI cyber threats rise as Australian incidents surge
Disaster Recovery

AI cyber threats rise as Australian incidents surge

Average cybercrime losses for large Australian businesses jumped as AI-enabled attacks became a bigger worry than privacy for many boards.

By Sean Mitchell • 4 min read • This month
Scoot uses Qualtrics AI to cut feedback analysis time
Software-as-a-Service

Scoot uses Qualtrics AI to cut feedback analysis time

Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.

By Joseph Gabriel Lagonsin • 3 min read • This month
Availability should follow the transaction, not the infrastructure
Disaster Recovery

Availability should follow the transaction, not the infrastructure

Manual recovery still risks missed payments and trades when financial systems fail, as customers care only whether transactions complete.

By Don Boxley • 4 min read • This month