IT service management (ITSM) stories - Page 3

1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.

Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.

TeamViewer has expanded its integration with Microsoft Intune, adding new remote support capabilities aimed at streamlining IT workflows and strengthening security.

UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.

TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.

Atlassian launches Jira AI agents with MCP support, embedding governed automation in existing workflows rather than separate chat tools.

UK IT teams are Europe's most confident on AI and cybersecurity, yet a survey shows many still lag in turning that optimism into maturity.

Atos becomes the first organisation worldwide to achieve dual Scopism SIAM Assured status for both service provision and consultancy.

Expereo wins global deal to unify Kingspan Light, Air + Water's network across 100 sites, replacing fragmented local connectivity setups.

Arrow Electronics has expanded its distribution agreement with Broadcom, enhancing its offer of enterprise and cybersecurity software solutions across Europe.