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Productivity stories

Quiq launches Voice AI & rebrand for customer service
Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • Today
Adfin raises USD $18 million to tackle late payments
Software-as-a-Service

Adfin raises USD $18 million to tackle late payments

The funding will help more UK SMEs cut overdue invoices, freeing cash and staff time as Adfin expands beyond collections.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Brookfield backs OpenAI deployment firm with USD $500m
Digital Transformation

Brookfield backs OpenAI deployment firm with USD $500m

The deal expands Brookfield's AI push as it targets productivity gains across its industrial and services portfolio and wider investment network.

By Mark Tarre • 4 min read • Yesterday
Elite launches advisory services unit for law firms
Data Analytics

Elite launches advisory services unit for law firms

Law firms facing billing and collections pressure will get executive-level guidance on cloud migration, compliance and reporting.

By Sean Mitchell • 4 min read • Yesterday
Boomi expands ServiceNow partnership for AI workflows
Customer Relationship Management

Boomi expands ServiceNow partnership for AI workflows

The expanded pact lets customers pull live data from legacy systems into ServiceNow workflows, cutting friction for AI projects and procurement.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Automated Tyre launches SmartBay for workshop automation
Robotics

Automated Tyre launches SmartBay for workshop automation

Automated Tyre's SmartBay aims to speed up tyre servicing for dealerships and workshops, using robotics to cut labour needs and bay times.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Growth Catalyst Group names Maia Benson Chief Commercial Officer
Software-as-a-Service

Growth Catalyst Group names Maia Benson Chief Commercial Officer

The appointment aims to sharpen sales and customer strategy as the group expands across consulting, fulfilment and logistics operations.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday
Data enrichment: Turning raw data into real intelligence
Data Protection

Data enrichment: Turning raw data into real intelligence

Better customer targeting and fraud detection are among the gains as firms turn incomplete records into usable intelligence.

By Bobby Joseph • 6 min read • Yesterday

Stories from Other Regions

Productivity stories

Boot Barn rolls out Aptos POS across 500 US stores
Software-as-a-Service

Boot Barn rolls out Aptos POS across 500 US stores

The retailer aims to cut technical debt and support expansion to 1,200 stores with cloud POS that also handles rodeo and festival pop-ups.

By Joseph Gabriel Lagonsin • 4 min read • Today
Rexel Canada deploys Hyland AI for invoice processing
Digital Transformation

Rexel Canada deploys Hyland AI for invoice processing

Invoice processing at the electrical distributor was almost fully automated within 48 hours, cutting manual checks and speeding supplier payments.

By Sofiah Nichole Salivio • 3 min read • Today
Budget wins praise but business warns of skills gaps
Digital Transformation

Budget wins praise but business warns of skills gaps

Business groups welcomed the Budget's productivity push, but warned small firms and agencies still lack the skills to deliver it.

By Sean Mitchell • 9 min read • Yesterday
Parramatta uses Milestone platform to boost safety
Smart Cities

Parramatta uses Milestone platform to boost safety

Unified surveillance tools will help Parramatta manage public safety, traffic and access across more than 110 sites as development accelerates.

By Mark Tarre • 3 min read • Yesterday
Creating a more resilient, agile retail organisation
Digital Transformation

Creating a more resilient, agile retail organisation

Retailers are using category management to cut waste, avoid empty shelves and respond faster to cost-of-living pressures and supply shocks.

By Daniel Kohut • 7 min read • Yesterday
Australian budget boosts AI, but cyber gaps remain
Data Protection

Australian budget boosts AI, but cyber gaps remain

Despite welcome AI funding, tech leaders say small firms still lack the cyber defences needed to adopt new tools safely.

By Mark Tarre • 13 min read • Yesterday
AgentSync launches AI-trained EAs for Australian founders
Artificial Intelligence

AgentSync launches AI-trained EAs for Australian founders

Founders could save up to AUD $70,000 per hire as the Australian talent provider targets busy chiefs with offshore AI-trained support.

By Sean Mitchell • 4 min read • Yesterday
Australian small businesses see AI boost jobs & revenue
Digital Transformation

Australian small businesses see AI boost jobs & revenue

Australian small firms are reporting higher revenue and hiring from AI, with regular use almost doubling in 18 months to 69%.

By Mark Tarre • 4 min read • Yesterday
Decile's Luma turns analytics into audiences in minutes
Personalisation

Decile's Luma turns analytics into audiences in minutes

Ecommerce teams can now turn natural-language queries into campaign-ready customer segments in minutes, cutting delays between analysis and activation.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Address data is the retail superpower
Customer Relationship Management

Address data is the retail superpower

Cleaner address records can cut failed deliveries, trim costs and lift conversions as retailers chase faster, more reliable eCommerce fulfilment.

By Greg Brown • 5 min read • Yesterday