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Customer data Stories - Page 21

Global Stories

Customer data stories

NiCE, Salesforce deepen AI partnership for unified service
Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025
Retailers face data hurdles as just 11% ready for full-scale AI
Data Analytics

Retailers face data hurdles as just 11% ready for full-scale AI

Just 11% of retailers are ready to fully scale AI tools, with data challenges limiting wider adoption despite 45% using AI weekly, says Amperity report.

By Melvin Hipolito • 4 min read • Thu, 7th Aug 2025
The agentic AI revolution: Experts explain key business trends
Data Analytics

The agentic AI revolution: Experts explain key business trends

Agentic AI is transforming business with smarter virtual assistants and personalised marketing, reshaping customer experience and operational workflows globally.

By Staff Writer • 6 min read • Wed, 6th Aug 2025
Sensitive data exposure rises with employee use of GenAI tools
Marketing Technologies

Sensitive data exposure rises with employee use of GenAI tools

A quarter of files and 4.37% of prompts shared with GenAI tools contained sensitive data, raising security risks as employees use more AI applications.

By Jed Nykolle Harme • 4 min read • Sat, 2nd Aug 2025
World Aquatics to migrate core systems to Alibaba Cloud by 2028
Data Analytics

World Aquatics to migrate core systems to Alibaba Cloud by 2028

World Aquatics will fully migrate its core systems to Alibaba Cloud by 2028, enhancing digital services for international aquatic sports events and communities.

By Sean Mitchell • 3 min read • Wed, 30th Jul 2025
Drowning in data, starving for insights: Amperity experts reveal customer data challenges
Data Analytics

Drowning in data, starving for insights: Amperity experts reveal customer data challenges

Amperity experts highlight the need for businesses to treat customer data as vital fuel for growth, not just as a technical asset to manage.

By Amperity • 6 min read • Wed, 30th Jul 2025
Building digital trust: Why Australian retailers must prioritise EMM
Data Protection

Building digital trust: Why Australian retailers must prioritise EMM

Australian retailers face growing cyber threats; prioritising Enterprise Mobility Management is vital to protect customer data and maintain trust.

By Michael Dyson • 5 min read • Wed, 23rd Jul 2025
Amperity appoints Dr Grigori Melnik as Chief Product Officer
Security Information and Event Management

Amperity appoints Dr Grigori Melnik as Chief Product Officer

Amperity has named Dr Grigori Melnik as Chief Product Officer to drive product innovation and growth in the customer data platform industry worldwide.

By Melvin Hipolito • 3 min read • Wed, 23rd Jul 2025
Nearly 8% of UK & US staff use Chinese GenAI at work
Software-as-a-Service

Nearly 8% of UK & US staff use Chinese GenAI at work

Nearly 8% of UK and US employees use Chinese generative AI tools at work, raising concerns over frequent exposure of sensitive corporate data, a study finds.

By Shannon Williams • 3 min read • Wed, 23rd Jul 2025
HATLAB launches smart data programme with USD $40m backing
Marketing Technologies

HATLAB launches smart data programme with USD $40m backing

HATLAB Studio launches Smart Data Transformation Programme with USD $40m backing to help firms convert customer data into secure, self-custodied digital assets.

By Jed Nykolle Harme • 4 min read • Thu, 17th Jul 2025
AI Appreciation Day: What it means for the future of customer engagement
Customer Relationship Management

AI Appreciation Day: What it means for the future of customer engagement

AI innovations are transforming customer engagement by unifying fragmented data and enabling real-time personalisation for enhanced experiences.

By Staff Writer • 7 min read • Mon, 14th Jul 2025
Eagle Eye Execs Embrace AI Appreciation Day
Data Protection

Eagle Eye Execs Embrace AI Appreciation Day

Eagle Eye executives mark AI Appreciation Day by highlighting AI's ethical challenges and future in retail personalisation and loyalty sectors.

By Staff Writer • 8 min read • Mon, 14th Jul 2025
Brands boost social commerce spend despite western slow uptake
Marketing Technologies

Brands boost social commerce spend despite western slow uptake

Despite slower uptake in Western markets, 77% of B2C marketing execs invest in social commerce amid rising global growth and creator-driven shopping trends.

By Shannon Williams • 3 min read • Fri, 11th Jul 2025

Stories from Other Regions

Customer data stories

UK consumers lose trust as retailers invest more in AI
Data Protection

UK consumers lose trust as retailers invest more in AI

Despite rising AI investments by UK retailers, 57% of consumers distrust brands' use of AI and 76% doubt data privacy protections, reveals new research.

By Sean Mitchell • 3 min read • Thu, 24th Jul 2025
Lab 1 unveils secure file preview tool for data breach risks
Data Protection

Lab 1 unveils secure file preview tool for data breach risks

Lab 1 launches 'File Previews', letting firms securely view individual files from data breaches without risky downloads, enhancing swift exposure assessment.

By Shannon Williams • 3 min read • Fri, 11th Jul 2025
Qantas data breach exposes 5.7 million in third-party cyberattack
DevOps

Qantas data breach exposes 5.7 million in third-party cyberattack

Qantas has revealed a cyberattack on a third-party call centre, exposing personal data of 5.7 million customers and raising serious security concerns.

By Shannon Williams • 4 min read • Fri, 11th Jul 2025
Experian & Stryd boost broker insights with open banking data
Fintech

Experian & Stryd boost broker insights with open banking data

Experian and Stryd have teamed up to offer Australian mortgage brokers enhanced client insights using open banking data and product pricing.

By Kaleah Salmon • 3 min read • Fri, 11th Jul 2025
Fraud, friction, and the future: Prioritising trust in a high-stakes market
Data Protection

Fraud, friction, and the future: Prioritising trust in a high-stakes market

A major Australian financial institution lost A$23m from unauthorised transactions, prompting a nationwide push to prioritise trust and fraud prevention in 2024.

By Ljubiša Velikić • 5 min read • Thu, 10th Jul 2025